Frequently Asked Questions

Why is my bitcoin deposit transaction still pending?

There can be two reasons why your deposit transaction has "pending" status: bitcoin transaction fee is too small, so you have to be patient and wait until it will be confirmed or transaction amount is large (from 5 BTC and more), and you have to wait for enough confirmations to include it into your balance. In both cases, both reasons depend on Bitcoin network. To speed up transactions we recommend to use a transaction fee of at least 0.0005 BTC.