Frequently Asked Questions

Do I need to verify my profile as a Merchant?

Quick Answer

Merchant profile verification is necessary in order to access SpectroCoin services. Merchants can access the full package of SpectroCoin services, including bank transfers and linked cards. Also, after verification every business owner can use SpectroCoin blockchain wallet, cryptocurrency exchange services, integration tools, libraries, bitcoin API or bitcoin projects.

  1. Before starting the verification process, make sure that your "Profile type" is classified as "Company". You can change your Profile type in the Account Settings section of your account. Then, fill the necessary details in the verification form here.
  2. receive profile questionnaire
  3. After successfully filling out the form, you will be required to contact us via email at [email protected]. Our reply will contain a legal entity verification questionnaire and a list of additional documents needed to complete the verification.
  4. questionnaire accepted
  5. You will need to upload the following documents:

    • Certified document confirming that the person is entitled to represent the Company;
    • Certified copy of the Certificate of Incorporation;
    • Certified copy of the Memorandum & Articles of Association;
    • Certified copy of the Register of the Company's shareholder(s) (in case one of the shareholders is a legal entity/legal arrangement, ownership structure up to the ultimate beneficial owner shall be provided).

Please note that we only accept documents certified by a Notary Public (i.e. document has to be certified as a true copy of the original) or properly legalized with an Apostille.

SpectroCoin users need to be aware that the bitcoin merchant account verification process might take up to 24 business hours (3 business days) after all documents have been uploaded. In order to avoid any delay, it is necessary that all documents submitted comply with the requirements. In some cases, SpectroCoin's compliance team might require supplementary documents.

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Have more questions? Visit SpectroCoin Help pages for more information to help you navigate the SpectroCoin ecosystem or contact us via the "Live Chat" option available on our website.