What to do if I am experiencing technical difficulties?

Quick Answer

If you are experiencing any technical issues while using dedicated IBAN services at SpectroCoin, please try checking your internet connection, updating your software, using another browser or device, clearing your cookies and cache, and checking if third-party cookies are enabled on your browser.

SpectroCoin aims to provide the most convenient solution for cryptocurrency enthusiasts. However, as in any other digital service, our users might rarely stumble upon various technical difficulties.

To counter this problem, we have prepared advice on fixing the most common technical issues related to claiming an IBAN account or initiating IBAN payments on SpectroCoin.

Check your internet connection

Sometimes, the technical issues might be related to the strength of your internet connection. Please check if your device is connected to the internet and if the SpectroCoin website is currently displayed in its live version.

Check your device and software

If the issue still persists, it is worth looking at your device and its software. Firstly, examine if the browser you use is updated to its latest version.

Next, investigate if the issue is related to the device you use – try to reproduce the problem on another device. For instance, if the problem came about while using dedicated IBAN services on your personal computer, try to access your account from a mobile device and see if the issue holds.

Switch browser

Some technical problems can be solved by simply switching the browser you use for accessing the SpectroCoin website.

Our services should work without any interruptions on the latest versions of virtually any internet browser. However, if you experience any issues, switching your browser to Google Chrome or Mozilla Firefox might prove helpful.

Clear cache and cookies

Finally, we recommend clearing your browser cache and cookies – it might solve some of the ongoing issues. It is usually possible to clear cache and cookies in the settings of your browser.

Additionally, for some Google Chrome users, the technical issues might be related to their cookie preferences. In the Cookies section of your settings, check if third party cookies are allowed on your browser.

The default setting is ‘Block third-party cookies in Incognito’, which should not raise any difficulties while using SpectroCoin. However, if your current setting is ‘Block third-party cookies’ or ‘Block all cookies (not recommended)’, we recommend switching it ‘Allow all cookies’ or ‘Block third-party cookies in Incognito’ for better user experience.

Contact us

If completing the steps mentioned above did not help to deal with your problem, contact our customer support team via [email protected] or get in touch with us via the LiveChat feature on our website.