How can I re-open my hacked account?

If your account has been hacked, and you want to re-open it, the following steps should be taken:

  1. Contact customer support, and explain the situation. Customer support will send you a verification link.
  2. During a live session, you’ll have to take a photo of your passport or identity card, a selfie holding a passport or an identity card, and explain why you’re doing this verification. Please ensure no personal details on your passport or identity card photos are covered, hidden or blurred.
  3. If the team verifies that the account is indeed yours, you’ll have a video call with a KYC specialist.
  4. If all goes well, your account will be re-opened.

To minimize the chances of having your account hacked, enabling the 2FA option is recommended. Be aware of the emails you receive, and don’t click on any suspicious links. If you’re unsure whether the email is official, feel free to contact our customer support team. All links to our official social media can be found on our website.

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