What to do if I have lost access to my email?

The email address of the account cannot be changed. If you do not have funds in your account, you can close the account and open a new one. If you do have funds in your account, there’re a couple of steps you can take:

  1. Get in touch with the support team.
  2. If you have access to one of your other 2FA options, we can offer to change the 2FA option; or
  3. you can create a new account, and we will transfer the funds to your new account.

Please note: to create a new account, you will need to complete a verification procedure.

Blue question mark sign

Could not find what you were looking for?

Get in touch with us via [email protected] or through our Live chat. Our team of live support agents will be glad to help you.

Mobile wallet

Get your mobile wallet