- With which currencies I can load my card?
- I see "Order card" option, but I can’t use it. Why?
- How can I verify my debit card?
- Information about debit card delivery process
- How can I get my card credentials and PIN number?
- Why do I have to provide my tax identification number?
- Can I pay for petrol with my card?
How can I get my card credentials and PIN number?
You can look up your debit card credentials or PIN by accessing your SpectroCoin account via the website. Please note that, in order to view your PIN, you will be asked to enter the CVV printed on the back of your card. If you provide the information incorrectly 3 times, your card will be blocked.
You will be able to get your credentials and PIN once your card is activated. After successfully activating your card, you will be able to obtain the PIN through the SpectroCoin website.
- To see the credentials and PIN of your debit card, log in log in to your SpectroCoin account.
- Click on the “card” button, then on “View PIN”.
If you forgot your PIN, you may check it as many times as you need. However, if you provide the CVV of your debit card incorrectly 3 times, your card will be blocked.
What should I do if I have blocked my PIN?
If you block your PIN in a shop you can unblock it at an ATM machine by selecting the “PIN Services” option. However, if you block your PIN at an ATM – please contact our Customer Support team. You can contact us through the “Live Chat” option available on our website, by email [email protected] or by phone number +44 20 3769 5474.
How do I change my PIN?
If you wish to change your PIN code, you can easily do it - all you need is your SpectroCoin debit card and access to an ATM that offers this service. After entering your existing PIN, select the “Pin Services” option on the screen and choose “Select a new PIN”.
Your account and debit card are issued by Contis Financial Services Ltd., which is authorized by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862.
Could not find what you were looking for?
Get in touch with us via [email protected] or through our Live chat. Our team of live support agents will be glad to help you.