Frequently Asked Questions

How can I get my card credentials and PIN number?

Quick Answer

You can look up your prepaid card credentials or PIN by accessing your SpectroCoin account via the website. Please note that, in order to view your PIN, you will be asked to enter the CVV printed on the back of your card. If you provide the information incorrectly 3 times, your card will be blocked.

You will be able to get your credentials and PIN once your card is activated. After successfully activating your card, you will be able to obtain the PIN through the SpectroCoin website.

  1. To see the credentials and PIN of your prepaid card, log in to your SpectroCoin account.
  2. Click on the "card" button, then on "View PIN".

If you forgot your PIN, you may check it as many times as you need. However, if you provide the CVV of your prepaid card incorrectly 3 times, your card will be blocked.

What should I do if I have blocked my PIN?


If you block your PIN in a shop you can unblock it at an ATM machine by selecting the "PIN Services" option. However, if you block your PIN at an ATM – please contact our Customer Support team. You can contact us through the "Live Chat" option available on our website, by email [email protected] or by phone number +44 20 3769 5474.

How do I change my PIN?


If you wish to change your PIN code, you can easily do it - all you need is your SpectroCoin prepaid card and access to an ATM that offers this service. After entering your existing PIN, select the "Pin Services" option on the screen and choose "Select a new PIN".


Your account and prepaid card are issued by Contis Financial Services Ltd., which is authorized by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862.

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Have any further questions about SpectroCoin Card? Continue reading here to find more information, or you can always contact us via the "Live Chat" option available on our website