Frequently Asked Questions

Information about prepaid card delivery process

Quick Answer

When you order a SpectroCoin card, you will need to verify your residential address first. To ensure you receive the card in a timely manner, please be sure the address you use is correct before completing your SpectroCoin Card application. You will be able to check the estimated time of your card arrival using a tracking number. The prepaid card delivery fee depends on the chosen delivery method. It will be quoted at the time of ordering as the system automatically charge the customer account for a card-issuing fee.

Currently SpectroCoin prepaid card can be delivered to only legal residents in the European Economic Area (EEA) which includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

Make sure to check SpectroCoin supported countries and analyze the options available in yours before you order a card.

When will I get my SpectroCoin Card?

Typically, the SpectroCoin prepaid card will arrive at your address within 10 business days; however, deliveries may take longer in some areas. Please note that the delivery may take longer due to a possible delay in the work of the delivery services, public holidays, issues with the local postal system or other unforeseen obstacles that happen from time to time.

You can check the estimated time of your card arrival using a tracking number that will be provided after you contact our Customer Support team.

Why haven't I received my prepaid card?

If the delivery has already taken too long and you have not received your card after 10 working days, contact our Customer Support team. You can contact us through the "Live Chat" option available on our website, by email [email protected] or by phone number +44 20 3769 5474.

Your account and prepaid card are issued by Contis Financial Services Ltd., which is authorized by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862.

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Have any further questions about SpectroCoin Card? Continue reading here to find more information, or you can always contact us via the "Live Chat" option available on our website