- With which currencies I can load my card?
- I see "Order card" option, but I can’t use it. Why?
- How can I verify my debit card?
- Information about debit card delivery process
- How can I get my card credentials and PIN number?
- Why do I have to provide my tax identification number?
- Can I pay for petrol with my card?
Information about debit card delivery process
When you order a SpectroCoin card, you will need to verify your residential address first. To ensure you receive the card in a timely manner, please be sure the address you use is correct before completing your SpectroCoin Card application. You will be able to check the estimated time of your card arrival using a tracking number. The debit card delivery fee depends on the chosen delivery method. It will be quoted at the time of ordering as the system automatically charge the customer account for a card-issuing fee.
Currently SpectroCoin debit card can be delivered to only legal residents in the European Economic Area (EEA) which includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
Make sure to check SpectroCoin supported countries and analyze the options available in yours before you order a card.
When will I get my SpectroCoin Card?
Typically, the SpectroCoin debit card will arrive at your address within 10 business days; however, deliveries may take longer in some areas. Please note that the delivery may take longer due to a possible delay in the work of the delivery services, public holidays, issues with the local postal system or other unforeseen obstacles that happen from time to time.
You can check the estimated time of your card arrival using a tracking number that will be provided after you contact our Customer Support team.
Why haven't I received my debit card?
If the delivery has already taken too long and you have not received your card after 10 working days, contact our Customer Support team. You can contact us through the "Live Chat" option available on our website, by email [email protected] or by phone number +44 20 3769 5474.
Your account and debit card are issued by Contis Financial Services Ltd., which is authorized by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862.
Could not find what you were looking for?
Get in touch with us via [email protected] or through our Live chat. Our team of live support agents will be glad to help you.