Information about the card delivery process

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Quick Answer

To ensure you receive the card in a timely manner, please be sure the address you use is correct before completing your SpectroCoin Card application. You will be able to check the estimated time of your card arrival using a tracking number. The debit card delivery fee depends on the chosen delivery method. It will be quoted at the time of ordering as the system automatically charge the customer account for a card-issuing fee.

At the moment, SpectroCoin users can choose from three different card delivery methods and various price points:

  • Mail delivery is free
  • Registered mail delivery is 3 EUR
  • Courier delivery is 60 EUR

Currently, SpectroCoin debit cards can be issued and delivered to citizens and residents of the European Economic Area (EEA) which includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

Make sure to check SpectroCoin supported countries and analyze the options available in yours before you order a card.

When will I get my SpectroCoin Card?

Typically, the SpectroCoin debit card will arrive at your address within 10 business days; however, deliveries may take longer in some areas. Please note that the delivery may take longer due to a possible delay in the work of the delivery services, public holidays, issues with the local postal system or other unforeseen obstacles that happen from time to time.

You can check the estimated time of your card arrival using a tracking number that will be provided after you contact our Customer Support team.

Why haven't I received my debit card?

If the delivery has already taken too long and you have not received your card after 10 working days, contact our Customer Support team. You can contact us through the "Live Chat" option available on our website, by email [email protected] or by phone number +372 683 8000.

Visit our Terms & Conditions to learn more about SpectroCoin Cards.
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