Frequently Asked Questions

How can I verify my prepaid card?

Quick Answer

If your SpectroCoin account is not verified yet, you will be redirected to the verification page as you have to verify your account before we can issue you a prepaid card. Subject to the requirements of our Partner and Visa, you will be required to provide additional information, including evidence of your identity, residential address and active phone number, to be able to order the SpectroCoin Prepaid Card.

To order your prepaid card, log in to your SpectroCoin account and go to the "Cards" section, where we will provide the required verification steps and statuses of your identity, phone number, and address. Before we can issue you a prepaid card, you have to complete the full verification process.

Identity verification


If your SpectroCoin account is not verified yet, to comply with the upcoming AML5 and due to our intention to provide high-quality services in an even safer environment, you will be redirected to complete a personal identity verification. In order to do that, you will be required to fill out the KYC Questionnaire and provide a government-issued document (valid passport/ID card). Please refer to SpectroCoin account and verification help page to learn more about our KYC process.

Phone number verification


The applicant's phone number is required. You will generally get the code within a few seconds, but it could take up to 10 minutes for the text to be received.
If the phone number has already been registered to another account, it will not pass the verification. Please ensure that the phone number was entered correctly because, if an error occurs, you will not receive a text message with the verification code and you will have to restart the process. To do so, please go to "Account Settings" and select "Update phone number".

Address verification


The applicant's address should be verified separately in order to acquire a SpectroCoin Prepaid Card. Please note that the proof of address shall contain the same information as the KYC Questionnaire. Documents that can be used as a proof of address:

  • Utility bill (e.g. gas, electricity or landline) not older than 3 months;
  • Bank statement or letter, not older than 3 months.

Make sure that the information on your proof of address is clearly visible and contains the following:

  • Name of the issuing entity;
  • Address of the issuing entity;
  • Your full name;
  • Your current address;
  • Document issue date.

How long does it take to approve my card application?


After completing the verification process, please wait with patience. If you experience a delay, it does not necessarily mean there is something wrong with your application. Although the compliance team aims to review your documents as soon as possible, the verification process can take up to 24 business hours (3 business days) after uploading all documents to the website.

In order to avoid any delay in processing your application, make sure that all submitted documents meet the required criteria. Failure to meet any of the requirements will lead to the rejection of your application or expand the time frame of the verification process.

If one or more documents are invalid or do not meet the criteria, you will be notified via your SpectroCoin account. We will also contact you if we need anything further, so monitor the email associated with your SpectroCoin account.


Your account and prepaid card are issued by Contis Financial Services Ltd., which is authorized by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862.

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Have any further questions about SpectroCoin Card? Continue reading here to find more information, or you can always contact us via the “Live Chat" option available on our website